Booking Terms and Conditions

 

GENERAL TERMS & CONDITIONS (English)

INTRODUCTION

Johnstone, Eduarda & Jesus Lda. (JES), who also uses Quinta Rentals by JESⓇ, is a Portuguese company operating in Portugal, renting properties for holiday purposes and providing the services related thereto under the Alojamento Local regime.

These terms and conditions, as may be amended from time to time, apply to the services provided by JES to any third parties booking holiday rentals at the properties made available by JES to that purpose (Guests). Any changes to these terms and conditions will be updated in our website.

These terms and conditions are governed by Portuguese Law and any dispute arising therefrom shall be submitted to the Portuguese courts.

These terms and conditions apply to the business-to-consumer (B2C) relationship between JES and the Guests. The relationship between JES and the owners of the properties (Owners) used by JES for the holiday rentals is governed by private agreements entered into for that purpose by the parties concerned.

In addition to the general policy and rules herewith, there may be specific rules for the use of each property as disclosed accordingly in the respective information on JES website.

By accessing a website owned by JES and completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

The information contained in the website is property of JES. Any download, reproduction or forwarding of the information, wholly or partially, for business purposes is strictly prohibited.

DESCRIPTION

JES makes every effort to ensure that the accommodation is accurately described. All representations and descriptions made by JES or their employees in advertising, letters or by word of mouth are made in good faith but will not create any subsequent liability on them. The photos of the rental properties are accurate to the best of JES knowledge in accordance with the information provided to JES by the Owners and every effort is made to constantly update the information. Occasionally changes (i.e. furnishings) may change or vary for reasons beyond JES control and for which JES cannot accept responsibility.

 

PAYMENTS

A 15% DEPOSIT of the total cost quoted, must be paid within (5) working days of booking, before a PROVISIONAL booking can be taken (until this deposit is in place, the booking remains an enquiry only and therefore can be booked by another Guest). If for any reason the Booking Deposit has still not been made by the due date, then JES has the right to cancel the booking. Payments are to be made by bank transfer or credit card; cheques are not accepted.  

Additional rental will be charged per person for the use of an extra folding bed, sofa bed (single or double) or cots. Therefore, please ask for more details before making your booking, as JES needs to ensure the property meets with your personal requirements. 

The Deposit will be deducted from the total cost quoted to the Guest and the balance must be paid six (6) weeks prior to the commencement of the rental period for which the booking has been made. Once the balance has been paid, the booking is CONFIRMED. If for any reason full payment has not been made by the due date, then JES has the right to cancel the booking and retain any money previously paid. For bookings made less than six (6) weeks prior to occupancy, payment in full is required for confirmation of booking. JES will contact you once fully confirmed, and all monies have been received.

Prices are subject to change and can increase or decrease over time due to variations in the exchange rate and special offers. Once a booking has been made however, the price is fixed and cannot be changed. All prices include VAT.

Please note that in-line with Portuguese Legislation, all rental properties have been AL registered and a copy of all visitors' Passports or Identity Cards will be required for all Guests and kept at Reception. Your accommodation is reserved for a maximum of two (2) people per bedroom unless alternative arrangements have been made and authorised by JES.

Please ensure that the Lead Booker is over the age of 21. The rental property is reserved exclusively for the people named on the reservation confirmation (for which JES must have prior name details and passport/ID information, in accordance with our Privacy Policy) and must not be exceeded. No other person(s) is permitted to stay at the accommodation. Any additional person(s) staying at the property for whom JES does not have prior information will be asked to leave the property immediately.

It is the Guest's responsibility to check any special passport or visa requirements. JES is unable to accept responsibility for failure to carry valid passports, visas or driving licenses.

 

BREAKAGE DEPOSIT

Guests are asked for a Deposit against damages (values range from €250 - €3.000 specified at the time of booking for each individual property); the Deposit will either be delivered upon arrival or Guests may choose to provide JES with a pre-authorization to charge their credit card. Our main concern is to ensure that the property remains in good condition. When delivered upfront, the breakage deposit will be returned within one month of departure, if there are no damages. Occasionally, if there is something broken or damaged, the deposit will be withheld until such time that the item has been replaced or the problem has been resolved. Payment for damage exceeding the damage deposit amount must be paid to JES with Euros.

 

PROMOTIONAL CAMPAIGNS

From time to time JES may offer promotional discounts on bookings made for specific properties and within a specified time frame. The promotional discounts will only be valid while available online and under the conditions specifically disclosed and JES will not be bound to offer any discounts after the promotional campaigns concerned have expired. Existing bookings cannot be transferred to a property with a promotion at a later date, may it be the same property or a different one. If the client decided to cancel or transfer the booking, the damage deposit of the fisrt booking will be lost.

 

 

UTILITY USAGE

Electricity units are included in the properties' rental price per week (Apartment = 200 units per bedroom; Villa = 500 units per bedroom). Guests using more than their allocated units of electricity will be asked to pay €0,20/unit (20 cents).

 

HOUSEKEEPING

Maid service is provided as follows as per indicated on the website at the time of booking. If you require more maid service, simply request it and it will be charged accordingly. Maid Service includes bedrooms, bathrooms, living room and floors and once these basic daily duties are completed the maid will vacate the property. The washing of personal laundry, kitchen pots/pans/dishes and the cleaning of the BBQ are not part of the daily maid service, however if there is time, attention will be given to the kitchen. Regrettably, should the maids be turned away when they make their daily routine visit, they will not be permitted to return that day due to their scheduled and busy seasonal work load.

On departure if the property is not left in a reasonably clean and tidy condition and additional cleaning is necessary, a charge will be deducted from your damage deposit.

 

CLEANING PRODUCTS

As this property is self-catering, a 'starter pack´ of cleaning products will be provided which should be sufficient to last a few days. Further supplies (including toilet rolls) must be purchased by the Guest as and when the products are required.

 

REFUSE

It is the Guests responsibility to take their rubbish to the local bins both during their holiday and at the end of their stay.

 

BEHAVIOUR

At all times Guests are expected to have consideration for others. If Guests appear to be behaving in a way as to cause danger, distress, annoyance or damage to others or the property, JES may terminate your holiday arrangements. In this case JES will have no further liability and will not be responsible for meeting any expenses incurred as a result, making any refund or paying compensation.

Guests shall take care with fireplaces inside the property and be vigilant with children around fires and fireplaces. JES will not be liable for injury caused by negligence around fires and fireplaces.

During the stay Guests are responsible for ensuring that the property is locked up when going out and that they have their keys to get back in. Two (2) keys will be issued for Guests' use. Lost keys will have a fee deducted from the damage deposit.

Vehicles shall be parked properly inside the parking areas defined.

 

SWIMMING POOL

The swimming pool is unguarded and therefore Guests using it must do so at their own risk. Diving is not permitted. Children must always be supervised by an adult.

Only plastic drinking glasses may be used besides the pool. Guests must never take glassware to the poolside.

Guests should refrain from entering the pool with copious amounts of sun cream/tanning oil on their skin, as this will cause damage to the filtration system. 

JES will immediately act upon the report of a malfunction of the swimming pool however; JES cannot be held responsible for any malfunction.

 

SMOKING

Smoking is not permitted at any of the properties. If we find that smoking has occurred at the property, we reserve the right to withhold the damage deposit.

 

PETS AND ANIMALS

No pets or animals are permitted on the premises.

 

CANCELLATION

In the event of a cancellation, notification must be made in writing by the person who made the booking. Deposits in respect of rentals are non-refundable and the following refunds (% of total balance a. and b.) will be made. The refund is dependent on the date of cancellation in relation to the commencement of the rental period: a. and b.

 

  1. More than 45 days

100% refund of balance

  1. Less than 45 days

0% refund of balance

 

These percentages are proportions of the total cost of the balance (excluding deposit). However, JES will make every effort to re-book the accommodation and if successful only the booking deposit be will forfeited.

Failure to occupy the accommodation booked or decline the property prepared upon arrival (by the Guests), will be deemed as cancellation by the Guest and JES reserves the right to resell all or part of the booking without prejudice to the right to collect the cancellation charges in full.

 

INSURANCE

Holiday Travel Insurance is not included in Guests' booking; therefore, Guests may want to take this option through their usual family broker or travel agent when booking their flights. We firmly recommend that Guests consider insurance cover for cancellation, personal accident & liability, medical expenses, loss of luggage, cash, documents, legal and theft etc. If Guests do bring valuables, please insure them individually for all eventualities, always lock them away or keep them on their person. Guests shall always lock away their cash or keep it in their pockets.

JES accepts no responsibility for any material loss, as most of the properties are fitted with a safe.

 

SECURITY

Security in Quinta do Lago is to a very high standard, to ensure all visitors have a restful and relaxing holiday. Inside the property Guests will find a Rental Information Guide which contains useful information and important telephone numbers (24-hour call-out, doctors, dentists, security etc.). If a property has security locks on the doors, lockable shutters, secondary locks on sliding doors and windows, and a safe for valuables and documents, we recommend that Guests use them for their own safeguarding. Please set the security alarms when they are installed (always ask at Reception for demonstration on how to use).

 

LIABILITY

JES will be under no liability whatsoever in the event of cancellation, withdrawal or alteration of any arrangements or any losses or accidental expenses caused by reasons of war, civil strife, strikes, sickness, quarantine, bad weather conditions, natural disaster, technical problems of any description, terrorist activities, closure of airports, or any other circumstances beyond their reasonable control.

 

JES will not be liable:

i. for any loss or damage to luggage or goods or personal belongings of the Guest other than caused by fault or negligence of JES' employees during the stay of the Guest;

ii. for any actions of any third parties or the failure of any public service or supplies of a technical nature connected with the holiday arrangements over which JES have no direct control.

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, JES shall only be liable for direct damages suffered, paid or incurred by a Guest due to an attributable shortcoming of our obligations in respect to our services. 

In the unlikely event, due to extraordinary circumstances that the accommodation should become unavailable after confirmation to the Guests (and payment made in full), JES will immediately advise the Guests thereof and every effort will be made to relocate and/or upgrade before refunding in full. Our aim will be to provide the Guests with suitable alternative accommodation similar to the property initially chosen and within a 20Km radius. If an alternative is not found, or if the Guests are not happy with the alternative, Guests will be entitled to a full refund of accommodation payments having been received by us.

In the unlikely event of failure of electrically supplied apparatus, JES cannot be held responsible, but will endeavor to assist Guests when possible and will ensure that any extra payment made for this service is refunded.

Any fault with any Air Conditioning unit will be given priority and every effort will be made to rectify quickly. By leaving all doors open the remaining units inside the property should sufficiently cool the property. We will make every effort to repair or find a portable unit if available. However, if a problem persists then we will credit Guests' account with €100 per week for each Air Conditioning unit that does not function.

 

EMERGENCIES

In the case of an emergency and Guests are unable to stay at their booked property we can allocate up to a fixed amount per person. This is based on the rate paid per person for Guests rental accommodation with JES.

Our emergency numbers are as follows:

JES Receção São Lourenço (+351) 289 394 711 / Almancil (+351) 289 396 466 Emergency Maintenance: (+351) 911 591 014

 

BUILDING WORKS

JES will take steps to monitor and advise Guests if any building work within a radius of up 50m is likely to affect the booked property during their stay. Should JES consider, at its sole discretion, that a neighboring building plot would seriously affect the property concerned with either noise and/or dust pollution, then we will use our reasonable endeavors to offer Guests an alternative property. If an alternative is not found, JES may, at its sole discretion, give Guests a discount on the price of the booking.

Where roadworks or public works occur at short notice or without notice, and which are outside of the control of the Owner or JES, we cannot be held liable for any inconvenience to the Guests.

COMPLAINTS 

In the unlikely event that Guests should have a complaint whilst on holiday, they should immediately inform Reception, who will do their best to resolve any problem without delay. Any claim against JES must be submitted in writing within seven (7) days of the completion of the rental period.

 

ARRIVAL & DEPARTURE

There are no definite changeover days (due to flights being available on most days). The property will be ready for arrivals by 16H00 and the departure time is 10H00. We ask Guests to help us to ensure the property concerned is ready for occupancy by informing us of the approximate time of arrival. Should the expected time of arrival be outside of normal operating hours, Guests must inform Reception to ensure the keys are left in a specially designed safety locking box on the property door.

JES reserves the right to charge and issue an invoice for additional occupancy on a daily basis if the property is not vacated by 10am on the day of departure without written consent.

For those Guests arriving at the airport we will arrange the transport requirements as requested: a taxi, car hire, limousine or personalised collection to assist you with all your luggage safely to São Lourenço.

 

ALTERATIONS TO BOOKINGS

For any alterations or amendments to the bookings made, please contact the JES via the main telephone numbers or via email at rentals@jesql.com.

On behalf of everybody concerned, may we take this opportunity to THANK YOU for helping us make

Your rental property and space wonderful place to stay for all to enjoy on holiday.

JES hopes that you are looking forward to your upcoming holiday and would like to wish you a pleasant stay.